Support and FAQs
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Account

Sign up

Head to HeadBox and create your account. All you need to do is enter your Name, Email Address and a password. Signing up and creating a HeadBox account is totally free, whether you're looking to find a Space or share a Space! After you sign up, please be sure to complete your profile.

Can Headbox deactivate my listing or account?

A Space can be deactivated for the following reasons:

  1. Letting Requests Or Enquiries Expire. As a Host, if you let four consecutive Booking Requests expire without responding, we may temporarily deactivate your listing. Booking Requests expire 24 hours after they have been sent. Temporary deactivation will ensure that Guests don't continue to contact you without receiving a reply. HeadBox has an automatic email or text system meaning you will always know when a Guest has sent you a request or enquiry.
  2. Consistently Declining Requests Or Enquiries. As a Host, if you don't accept Space Booking Requests and/or fail to reply quickly enough on 4 or more consecutive occasions we may temporarily deactivate your listing. This will ensure that Guests don't contact you if you're not able to Host.

When your listing is temporarily deactivated, we will send you an email with the instructions you'll need to re-activate it.

HeadBox may limit, suspend, or deactivate your account, as outlined in our Terms and Conditions.

The following may occur with or without notifying you directly:

  • Your account can be deactivated or suspended
  • You may not be able to access the platform, your account or content, or receive assistance from HeadBox Contact Us section.

Any upcoming pending or accepted reservations you have as either a Host or Guest can be cancelled; you may not be entitled to any compensation for the reservations that were cancelled as a result of your suspension. We also may:

  • Communicate to the appropriate Guests or Hosts that their reservation was cancelled.
  • Refund guests in full, regardless of the Cancellation Policy.
  • Contact Guests about alternative Spaces that may be available.

Create a profile

Once signed up you should complete your profile. Your profile is like a resume or CV for others in the HeadBox community. Visiting someone's profile is a great way to learn more about them ahead of a booking.

HeadBox is an online network established on trust and safety, so we require all Hosts to have a profile photo before listing their Spaces, and we ask all Guests to upload a profile photo before making their first Space booking. People who have legitimate profile photos, complete profiles, and multiple verifications are more trusted by both Guests and Hosts.

For a great profile include:

  • A profile photo
  • A description of at least 50 words about yourself

Do not put personal identifiable contact information on your profile. All messages are sent via the HeadBox platform and there is no need to give any further contact details.

Please note, HeadBox reserves the right to edit information you upload to your listing to improve the listing for our Guests. We also offer a copywriting service for a small fee, which includes optimising your listing for search engine results.

Security and password

How do I reset my password?

If you can’t remember your password or are having trouble logging in to your HeadBox account, visit the Forgot Password page. Enter the email address you use for HeadBox and you'll be emailed a link to reset your password. If you log in via LinkedIn or Facebook you will not require a HeadBox password and can just log in with your normal LinkedIn/Facebook password.

Notifications

What are the text and email notifications I receive?

Every time someone leaves you a message (either an enquiry about a Space or a request to book a Space) through the HeadBox platform you will receive an email.

What are the reviews notifications?

You will receive a Review Notification if a review is outstanding for more than 24 hours after the Space experience and you will be unable to use the platform until you leave a review for your most recent Space experience.

Why didn't I receive my email notification?

If you’ve missed an email notification, please check the following:

  • Make sure your email address is correct
  • Search all folders in your email inbox
  • Check your spam and other email filters
  • Check for issues with your email service provider

If you have any questions or need any further assistance please read through the rest of our Support pages or Contact Us.